01225 767003
sales@mini-organic.co.uk
Mini-Organic
Any Questions
We hope that the following information covers any questions you might have, however, if you would like further information, please contact us.
- How do I place an order with mini-organic?
- As you browse through our site, you will see each item has a link to 'more info'. Click on the image to see a full description of each item. You can then choose the colour and size you require, and add the item to your shopping basket. You can always see what is in your shopping basket by clicking "View Basket" at the top of the page, from here you can change the quantity, or remove an item. When you have finished shopping click "checkout" - you will be asked for your personal details, clicking on 'confirm' will then pass you through to our secure payment processor. Once your order has been submitted we will send you an email confirming the order details.
- Where can you send orders?
- We can deliver parcels anywhere in the UK, Europe, USA, Canada, Australia and New Zealand, please see below for pricing details.
- How much is postage and packing?
- Delivery costs are dependant on the weight of your order. The cost of postage and packing is calculated automatically, you will be shown the cost of your postage as you add items to your shopping basket. If an incorrect delivery option is chosen, for example UK delivery is chosen for a delivery to europe, we will invoice you for the correct amount before despatching your parcel.
- How do I make a payment?
- You can either use our online system as detailed above, we accept all major credit and debit cards through our payment processor, worldpay, part of the Bank of Scotland, as well as paypal; alternatively, you can complete your shopping basket online, then click the 'print' button to print out your order, and send it together with your cheque, payable to C Watts, to 1 Clarence Road, Trowbridge, BA14 7BX.
- When will my order be sent?
- If your order is received by 3pm Monday to Friday, your order will normally be despatched the same day, provided the items are in stock. Orders placed after 3pm will usually be sent the following day.
- What happens if an item is out of stock?
- Occasionally, an item may be on order with our suppliers, or no longer available. If we are awaiting stock, we will let you know at the checkout, and send the item to you as soon as possible. If your item is part of a larger order, we will send the items that are in stock straight away, and the remaining items as soon as they are received from our suppliers. We will not charge you any extra for these split deliveries. If an item is no longer available, we will let you know straight away, and offer the option of an alternative item, or a refund.
- Do you offer gift-wrapping?
- Some of our items are designed as giftsets and are beautifully giftwrapped - these are clearly identified in the item description. We are also pleased to be able to offer a giftwrapping service, please select the 'giftwrapping' option in your shopping basket. If your item is being sent to a different address, we can also include a beautiful card with your own personal message - please use the 'include a message' option at the checkout to include the wording you require.
- How do you package items?
- We are commited to minimising our impact on the planet. Therefore, all our packaging is either made from recycled sources, or is reused packaging that is sent to us.
- What do I do if I change my mind?
- We are sure that you will be delighted with your order from mini-organic. However, if within 7 days of receiving your order you change your mind, please firstly send us an email to sales@mini-organic.co.uk to notify us. Once you have received a reply to this, please return your order, in its original condition, with all tags intact, and all packaging, and we will exchange your order, or refund the purchase price. We regret we are unable to refund any postage costs. Please ensure you obtain a free proof of posting from the post office, as we cannot accept any responsibility for items lost in the post.
- What if an item is faulty?
- We carefully check all our items to ensure there are no problems before we send them to you. If an item has been damaged in the post, please let us know as soon as possible, so that we investigate this with Royal Mail.
- Can I request that my order is sent to a different address, ie if I am ordering a gift?
- Yes, please enter the address the item is to be sent to in the 'Shipping Address'.
These FAQs form part of our terms and conditions.
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